Amazon Relay Load Board – A Complete Guide

‍

Loads Types

Users can book three different types of loads on the Amazon load board:

‍

• One-way
• Round-trip
• Block

While the first two are self-explanatory, more details on an Amazon Relay Block below.

‍

What is an Amazon Relay Block?

An Amazon Relay Block is a special type of load where drivers are assigned to work specific hours rather than specific loads. Drivers are paid a flat rate for each Block.

‍

• Blocks can be 13 or 37 hours for individual drivers or 112 hours for team drivers.
• During a block, Amazon can send drivers wherever they are needed as long as they are returned to their starting point within the Block period.
• Some Blocks require multiple drivers and those contracts will need to be booked by carriers and not individual drivers.
  

Working with Amazon Relay

Amazon Relay scores all of their carriers based on their performance to make sure loads are delivered safely and on time. Top performing carriers receive priority access to loads and short term contracts.

‍

What is an Amazon Relay Performance Score?

A carrier’s score is equal to the lowest of their grades across the following four categories:

‍

• On time – Does the carrier arrive on time at origin, meet transit time expectations, and deliver loads on time
• Acceptance – Measures the rate of acceptance off of tendered work
• App usage – Measures how well drivers use the Relay for Driver Mobile App to execute work, including:

• Check in at origin
• Attach trailer at origin
• Depart at origin
• Arrive at destination

• Disruption-free – Measures the rate at which you execute loads without interruptions like “driver not assigned” and “trailer not moving”

Amazon only considers the previous 6 weeks when calculating grades so companies can quickly increase or decrease their scores.

‍

How to Fix Amazon Relay Performance

Carriers can improve their Performance Score by following these tips:

‍

• Log into the app 30 minutes before needing to log load data
• Be prompt in recording your arrival times
• Prioritize arriving on time to your destination, which is weighted heavily (62.5% of score) compared to origin times (37.5% of score)
• When using Post a Truck, if you experience a setback, report a delay on the app

Amazon Relay Early Access

Amazon Relay’s early access program opens the loads and short-term contracts to drivers with high Performance Scores before other drivers.

‍

This program allows drivers to plan and book loads further out, rather than waiting until the last minute to plan their routes. Planning routes with early access comes with a price, however – truckers report receiving comparatively low rates per mile.

‍

How to Cancel Amazon Relay Load

Carriers can reject a load through the portal using any of the following codes. However, it’s important to note that rejections may affect a carrier’s Performance Score.